Returns Policy

We offer a no quibble returns policy. If you are not 100% satisfied with your order for whatever reason, you can return it to us in its original condition within 28 days for a refund.

Please note that all sales items are subject to a 14 day return policy. 

We just ask that you return the item in its original packaging in perfect saleable condition to the address below. Please include your name, order number, and reason for return in the package, otherwise we cannot identify it as your order.

We do suggest that you use an insured service as we are unable to accept responsibility for goods damaged in transit on their return to us (and won't be able to refund you).

 

Returns address:

Urbansize

Heavenly Valley Farm

Twenty Pence Road

Ely

Wilburton

Cambs

United Kingdom

CB6 3PU

 

 

Faulty or damaged items

Occasionally items are unfortunately damaged in transit. Please do not return a faulty or damaged item to us without contacting us first. 

Please ensure you retain the original packaging and take photographs of any damaged packaging and the damaged item. Send these photos to us via email (info@urbansize.co.uk) along with your order number, and we will make arrangements with you from there.

Please do not attempt to fix the damaged item, as we will not be able to refund or replace these.  

 

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